Frequently Asked Questions

The following are questions that we are asked frequently. If your question is not answered here, feel free to email us at shop14pine@aol.com.

Q: I live outside the US. Can I still purchase items from the catalog?
A: Regretfully, no. As of December, 2004, we can no longer ship to addresses outside of the United States. Rising costs of shipping and insurance make international shipments unfeasible.

Q: Are all the collectibles and other items you offer new and in mint condition?
A: Yes! We are a retail operation, therefore the merchandise we sell to you is brand new, as shipped to us by the manufacturers. We guarantee that items will arrive to you in mint condition, or we will refund/replace wherever possible. The pieces of private collectors sold on our rare and museum pages are in noted condition.

Q: I need to cancel my order. What is your cancellation policy?
A: If you cancel within a few hours of placing the order, chances are we can stop the order processing. However, we do in most cases (except on weekends) begin the order processing immediately upon receipt of order. So, if you e-mail or call us with your cancellation request at Shop14Pine@aol.com or 973-267-0400 within a few hours of originally placing your order, chances are UPS won't have picked up the package yet. If you wish to cancel after the package has already shipped, we will of course honour your request. Simply leave the package unopened when you receive it, ship it back to us, and upon receipt of returned materials we will refund your PayPal payment (less the original shipping charges).

Q: What is your privacy policy, and what do you do with my personal information?
A: Our privacy policy can be viewed in whole here. We value our customers' privacy and personal information is never disclosed to third parties.

Q: How do I submit my payment?
A: We only accept payments via PayPal.com. When you contact us by e-mail or phone to place an order we will take your order details and send an invoice from PayPal to your e-mail address. This makes it easy and convenient for you to pay. If you haven't set up a PayPal account, you can set one up when we invoice you.

Q: What is your return policy?
A: If an item arrives to you damaged or not as advertised, you must contact us at shop14pine@aol.com or call us at 973-267-0400 and request a return. We accept all returns on damaged or unsatisfactory items with authorization. You must contact us for authorization before initiating a return. In the case of damaged goods, if you wish to have the item replaced, we can and will wherever possible. If we cannot replace the item we will give you a full refund, in conjunction with UPS Ground, which provides the refund for the item's worth via insurance. If you have a damaged item to return e-mail or call us for full details & instructions on our damage return procedure. If you simply wish to return the item within 2 weeks of receipt, and the item is in good condition and unused, we will issue a credit to you minus original shipping costs. We do not charge a "restocking" fee.

So, to recap:

- ALL returns must have authorization, obtained via e-mail or phone
- Damaged goods return procedure can be obtained via e-mail or phone
- Non-damaged goods can be returned in good condition & unused within 2 weeks of receipt

Feel free to e-mail us if you have questions or a special circumstance to discuss!

Q: I live in New Jersey, and I would like to be on the mailing list for your newsletter. How can I join?
A: Simply send us an email at shop14pine@aol.com with "Newsletter" in the subject. In the body of the message, leave your mailing address. We'll add you to the list for our newsletter & special offer information!

Q: Can I request 2nd Day Air, 3rd Day, or Overnight shipping?
A: You certainly can. We will be happy to work with you to determine the best method of shipping, be it UPS Ground, 3rd Day Select, 2nd Day AM or 2nd Day, or Overnight shipping. The best way to expedite your order is to call us at 973-267-0400. Please note that if you expedite your shipping there is no handling charge or rush order charge, but in the rare instance that the item arrives to you damaged and you desire a refund, we will only refund you the amount of UPS Ground to your destination, for your package's weight and value.

Q: Are you a brick-and-mortar operation, or only a web-front store?
A: We are an actual gift store in Morristown, New Jersey, with two floors of great merchandise! If you're in the area we welcome you to visit us in person. Take a virtual tour of our store here.

Q: Will I be charged sales tax?
A: Only if you are in New Jersey. Sales tax is not applicable to non-NJ orders. If you are in New Jersey and it's possible for you to come to the store, you'll save on shipping. But we welcome orders for shipping within the Garden State, and your order will certainly get to you quickly via UPS!